Quality Control Specialist IThe Quality Control Specialist I is responsible for reviewing loan operations processes through Quality Control (QC) workflow queues to ensure accuracy, efficiency, and compliance. This role identifies errors or process gaps, documents findings, supports reporting, and helps maintain up?to?date training and procedural documentation. The ideal candidate brings strong attention to detail, regulatory knowledge, and a commitment to quality and service excellence.What You'll DoConduct quality control reviews across loan operations, including loan origination, underwriting, document processing, flood, and related activitiesTest and evaluate the effectiveness of existing processes by reviewing documentation, analyzing data, and performing sample checksIdentify errors, deficiencies, or control weaknesses and document findings and recommendationsCompile and assist with daily and weekly QC reportingMaintain documentation for QC processes, results, and procedural updatesAddress and follow processes related to credit reporting disputes and out?of?cycle updates to Credit Reporting AgenciesAdhere to all corporate and Loan Operations policies and proceduresProvide world?class service to internal and external clients with professionalism and urgencyMeet service level agreements (SLAs) and manage multiple priorities effectivelyRequirements For SuccessAssociate's degree in Finance, Accounting, Business Administration, or a related fieldMinimum of one (1) year of experience in Quality Control, Quality Assurance, or a related roleKnowledge of federal and state banking regulationsProficiency in Microsoft Outlook, Word, and ExcelExcellent written and verbal communication skillsStrong organizational, time?management, and problem?solving skillsAbility to think critically and work with limited guidanceConditions of EmploymentMust be able to pass a criminal background & credit checkThis is a full-time, non-remote positionFLSA Status: Non-ExemptReady to take your career to the next level? Apply now and become a vital part of our team!We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Pay RangeUSD $34,102.00 - USD $48,672.00 /Yr.
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