Job Description

IntroAre you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobResponsible for designing and developing training programs using Instructional Systems Design principles in support of the Flight Service training program.This role is a part of our Flight Service team within the Customer Experience group.What you'll doAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Researches, creates, and implements training programs for American Airlines flight attendant trainingUtilizes the ADDIE (Analyze, Design, Develop, Implement and Evaluate) Model when designing anddeveloping curriculum materialsDelivers training products within established project deadlinesMeets with various internal departments to ensure training is inclusive of corporate initiatives, customerinsights, and vision of American AirlinesIncorporates full range of media into training programs, including video simulations, electronic manuals andguidesContinuously monitors training content for quality assurance by observing classes and seeking input frominstructors, class managers and studentsCoordinates with Policies & Procedures, Safety Management, and Training Operations to ensure programsare aligned with relative policy changesAll you'll need for successMinimum Qualifications- Education & Prior Job ExperienceBachelor’s degree in relevant field or equivalent experience/training3+ years of relevant experiencePreferred Qualifications- Education & Prior Job ExperienceAirline operational experience to comprehend cabin crew and Flight Service terminology and proceduresBackground in adult learning, training development, technical writing and graphics editingSkills, Licenses & CertificationsKnowledge of training development software such as MS PowerpointSelf-motivated and capable of performing tasks in a timely manner with minimum supervisionAbility to produce a quality, error-free product while meeting aggressive project timelinesAptitude for task analysis, reasoning, fact-finding, and problem solvingAbility to concurrently handle multiple responsibilities and projectsExcellent interpersonal skills with experience in team processesWhat you'll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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