Job Description

Customer Service Representative

Overview Customer Service Representative | Powell, Ohio A client walks in nervous about her senior dog's diagnosis, and by the time she leaves, she's smiling, appointment booked, questions answered, worries eased. That's the kind of moment our front desk has created for nearly 50 years. We're looking for a Customer Service Representative to be that steady, welcoming voice at Cherokee Trail Veterinary Hospital.

About the Practice For nearly 50 years, we've been a trusted veterinary partner for Lexington, West Columbia, Red Bank, and the surrounding communities. We're AAHA accredited, a distinction held by only about 12-15% of hospitals nationally, and our staff are Fear Free certified. As a full-service hospital, we offer everything from wellness care and rehabilitation to surgery, backed by cutting-edge technology and a close-knit, supportive team. We take pride in delivering gold-standard care while making every client and patient feel seen, heard, and valued.

What You'll Help Make Possible

• Great experiences for clients and patients, from the first phone call to the final tail wag
• A smoothly run front desk where appointments, records, and communication never miss a beat
• A calm, organized lobby even during our busiest hours
• Pet parents who leave every visit feeling informed and reassured

What We're Looking For

Required:

• 1-2 years of experience in a veterinary setting
• Organized and detail-oriented, comfortable managing appointments, records, and communication
• Tech-savvy and confident navigating digital systems and patient charts

Preferred:

• A calm, upbeat multitasker who stays steady during busy stretches
• Clear, compassionate communication, especially with stressed pet parents
• Eager to grow within a hospital that invests in training and team culture

Schedule

• Full-time, Day shift
• 9-hour shifts
• Rotating weekends
• No holiday shifts required

Compensation The pay for this position starts at $18 per hour, based on experience, skills.

Perks+Benfits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

If you're ready to be the welcoming voice of a hospital this community has trusted for nearly 50 years, we'd love to hear from you. Apply today.

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